Shipping, right of withdrawal and returns

Shipping

All prices are stated including VAT. Shipping will be added unless otherwise expressly stated. The total cost of the purchase will appear before ordering and includes all expenses associated with the purchase, such as postage, shipping, packaging, etc.

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LTS-flyfishing reserves the right to make changes to prices and terms. In the event of changes, these will be clearly stated before the product is purchased. The products will be delivered in the manner, at the place and at the time specified in the order confirmation.

LTS-flyfishing holds the risk for the products until delivery of the goods or service to the customer or representative designated by the customer. Delivery is deemed to have taken place when the customer, or the customer's representative, has taken possession of the goods or services.

If the delivery of the product is delayed, LTS-flyfishing will inform the customer as soon as LTS-flyfishing has knowledge of it, together with information about whether and when delivery can take place, or whether the product is out of stock.

Depending on the nature of the product and the length of the delay, the customer may, depending on the circumstances, demand delivery, claim compensation or terminate the agreement.

If the delivery time is not stated in the ordering solution, LTS-flyfishing shall deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.

Right of withdrawal

Unless the agreement is exempt from the right of withdrawal, the buyer can cancel the purchase of the item in accordance with the Right of Withdrawal Act.

The Buyer must notify LTS-Flyfishing of the use of the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, public or bank holiday, the deadline is extended to the nearest working day.

The withdrawal period is deemed to have been complied with if notification is sent before the expiry of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be in writing (withdrawal form, e-mail or letter).

The cooling-off period begins to run:
- For purchases of individual items, the withdrawal period will run from the day after the item(s) are delivered
- If the purchase consists of several deliveries, the withdrawal period will run from the day after the last delivery is delivered. When using the right of withdrawal, the goods must be returned to LTS-Flyfishing without undue delay and no later than 14 days from notification of use of the right of withdrawal is given. The buyer must cover the direct costs of returning the item. Beyond the direct return costs, the buyer will not be charged additional costs as a result of the buyer exercising the right of withdrawal, as long as the goods are returned in the same condition and quantity as they were received. The buyer may try or test the goods in a proper manner to determine the nature, characteristics and function of the goods, without the right of withdrawal lapsing. If sampling or testing of the goods goes beyond what is prudent and necessary, the buyer may be liable for any reduced value of the goods.

When using the right of withdrawal, LTS-Flyfishing will refund the purchase price no later than 14 days from LTS-Flyfishing was notified of the buyer's decision to use the right of withdrawal. LTS-Flyfishing has the right to withhold payment until the goods have been received from the buyer or until the buyer has presented documentation that the goods have been returned.

- Delay and non-delivery - buyers' rights and deadline for reporting claims
If LTS-Flyfishing does not deliver the goods or delivers them too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, under the circumstances withhold the purchase price, demand fulfillment, terminate the agreement and/or claim compensation from LTS-Flyfishing.

When claiming remedies for breach of contract, the notification should be in writing (e.g. e-mail) for reasons of evidence.

Return

The email to service@lts-flyfishing.com must contain the following information:

  • Which product type and model it applies to
  • Error description

My item is missing. What should I do?

If one or more items are missing from your shipment (which is included on the delivery confirmation), please contact the customer center by email to service@lts-flyfishing.com. The email must contain your order number and the item number of the missing item(s).

I have received the wrong item. What should I do?

If you have received an item other than the one stated on your order confirmation, you must contact the customer center by e-mail to service@lts-flyfishing.com. The email must contain your order number and the item number of the item(s), as well as a brief description of what is wrong.

My item is damaged in transit. What should I do?

  • Make a note of the damage on the driver's handheld terminal/waybill
  • Please contact the Customer Center immediately at service@lts-flyfishing.com
  • Until the matter is resolved, please take care of the product and packaging