Shipping, returns & right of withdrawal
Shipping
For delivery in Norway, prices include Norwegian VAT. For delivery outside Norway, prices exclude Norwegian VAT. Shipping is extra unless expressly stated otherwise. The amount payable to LTS Flyfishing is shown before you place your order and includes the goods and any shipping and packaging. For delivery outside Norway, import VAT, customs duties and carrier clearance fees may apply under your destination country’s rules. Unless explicitly included at checkout, these charges are payable by the recipient.
COLLECT FROM OUR SHOP – FREE
NORGESPAKKEN – NOK 180
LTS Flyfishing reserves the right to change prices and terms. Any changes will be clearly shown before purchase. Products are delivered in the manner, at the place and at the time stated in the order confirmation.
LTS Flyfishing bears the risk for the products until they are delivered to the customer or a representative appointed by the customer. Delivery takes place when the customer or representative receives the goods or service.
If delivery is delayed, LTS Flyfishing will inform the customer as soon as it becomes aware of the delay, including whether and when delivery can take place or whether the product is sold out.
Depending on the nature of the product and the length of the delay, the customer may, in the circumstances, demand delivery, claim compensation or terminate the agreement.
If no delivery time is stated during ordering, LTS Flyfishing must deliver the goods without undue delay and no later than 30 days after the customer's order. Delivery must be to the buyer unless the parties have specifically agreed otherwise.
Right of withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase of the goods under the Norwegian Right of Withdrawal Act.
The buyer must notify LTS Flyfishing of their withdrawal within 14 days of the period starting. All calendar days count. If the period ends on a Saturday, public holiday or religious holiday, it is extended to the next working day.
The deadline is met if the notification is sent before the period expires. The buyer bears the burden of proving that they exercised the right of withdrawal, so notification should be in writing, using the withdrawal form, email or letter.
The withdrawal period starts:
• For a purchase of individual goods, on the day after the goods are delivered.
• If the purchase consists of several deliveries, on the day after the final delivery. When exercising the right of withdrawal, the goods must be returned to LTS Flyfishing without undue delay and no later than 14 days after notice of withdrawal. The buyer must pay the direct return costs. Beyond these costs, no additional charges are imposed for exercising the right, provided the goods are returned in the same condition and quantity as received. The buyer may handle or test the goods reasonably to establish their nature, characteristics and function without losing the right of withdrawal. If handling or testing exceeds what is reasonable and necessary, the buyer may be liable for any resulting reduction in value.
LTS Flyfishing will refund the purchase price no later than 14 days after receiving notice of withdrawal. LTS Flyfishing may withhold the refund until it has received the goods or the buyer has provided evidence that they have been sent back.
• Delay and non-delivery – the buyer's rights and deadline for claims
If LTS Flyfishing fails to deliver the goods, or delivers them late under the agreement, and this is not caused by the buyer or circumstances on the buyer's side, the buyer may, under Chapter 5 of the Norwegian Consumer Purchases Act and depending on the circumstances, withhold payment, demand performance, terminate the agreement and/or claim compensation from LTS Flyfishing.
For evidential reasons, notices asserting remedies for breach should be in writing, for example by email.
Returns
Your email to service@lts-flyfishing.com must contain the following information:
- Product type and model
- Description of the fault
An item is missing. What should I do?
If one or more items listed on your delivery confirmation are missing from the shipment, please contact customer service by email at service@lts-flyfishing.com. Please include your order number and the product number of each missing item.
I received the wrong item. What should I do?
If you received an item different from the one on your order confirmation, please contact customer service by email at service@lts-flyfishing.com. Include your order number, the product number and a short description of the problem.
My item was damaged in transit. What should I do?
- Record the damage on the driver's handheld terminal or consignment note.
- Then contact customer service immediately at service@lts-flyfishing.com
- Please keep the product and packaging until the matter is resolved.